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Terms & Condition


1. PRICE

1.1 The price payable by the customer to Octopuss for the product/s is the price specified in the order confirmation.

 

2. PAYMENT

2.1 100% of the price is payable upon submission of the order by the customer via credit card (Visa or Mastercard only)

 

3. PRODUCT INSTALLATION

3.1 Upon confirmation by a customer, Octopuss will arrange for the installation of Washing machines, Tumble dryers, Dish washers, Oven, Cooktops, Upright Ovens, Split system airconditioners at the customer's premises within metropolitan areas of Melbourne, Hobart and Brisbane, provided that the required services are available. Octopuss does not certify fitness of use for intended purpose and this is the customers responsibility to satisfy and understand the intended product use.

 

3.2 Product Installation is based on a like for like replacement and does not include any upgrades to plumbing,electrical or carpentry work to facilitate install. These works if required need to be discussed with the installers at the customer’s site and price agreed and paid prior to commencement of install.

 

3.3 Installation means that the products will be installed in accordance with the customer supplied instruction manual. Only Products that are approved and compliant to Australian standards and carry proper Approval nos. and requisite labels will be installed.

 

3.4 Customer prior to agreeing a time for install with the agent coming to install at site will need to ensure the following has been carried out,

 

 

  • Inspection of appliance(s) for any existing damage or defect.
  • Connection of the appliance(s) to existing water inlet /electric service must be within 1.5 meter of product.
  • All required plumbing and electrical services are in place for disconnect and re connectionion.
  • The location where the appliance(s) are to be installed should be inspected by the customer prior to installation to ensure that they are free from any defects or obstructions and existing appliances can be easibly removed by the installer.
  • The customer must advise Octopuss prior to the date of installation of any obstructions which may prevent or hinder the installation including, but not limited to:
  • Access obstructions;
  • Lack of power / distance to power inlet;
  • Lack of water / distance to water inlet;
  • Water Drain Outlet
  • Hazardous materials / substances located at the premises; and
  • Flooring deficiencies.

Failure to carry out the above leading to delays or inability to carry out the install will incur additional charges / call out fee and to be paid prior to the products being installed.   

 

                                                                                                                   

 

4. WARRANTY

4.1  Octopuss warrants that the install will be free from defects in its workmanship for a period of 12 months. Any changes to the original installation will void the warranty.

4.2  Octopuss is not liable for any indirect, special or consequential loss or  damage arising in any way in relation to any manufacturing defect or use of, the product/s.

5. PRIVACY

5.1   Octopuss will collect and deal with the customer's personal information that includes name, address, telephone contact or personal details only in accordance with the Privacy Act 1988.

 

5.2   Octopuss may disclose personal information to its related install companies which assist Octopuss in providing services to its customers.

 

5.3   You may be linked or directed to other third party web sites outside the Octopuss website, while you are using the site. The respective third parties may have privacy policy different from that of Octopuss. Octopuss is not responsible for any actions or policies of such third parties. These other web sites may send their own cookies to users, collect data or solicit personal information. You should review the applicable privacy policies of these third party web sites before providing your personal information.

 

6. GOVERNING LAW

6.1   This agreement is subject to the laws of the State of Victoria, Australia and the parties submit to the exclusive jurisdiction of the Courts of that State.

 

7. REFUND POLICY

When ordering installation services from Octopuss you agree to be bound by Octopuss Refund Policy.

 

Refund

You may by written notice to Octopuss cancel your Order for installation services by Octopuss within 24 hours of placing that order prior to installation by Octopuss If you cancel your Order as provided above , Octopuss will refund the Installation Cost after deduction of all reasonable costs (including merchant facility fees, and administrative costs) incurred by Octopuss as a consequence of cancelling your Order. If the customer cancels an installation after the installer has attended the premises, a cancellation fee of $88 incl GST is payable, plus any works carried out to date prior to the cancellation.

NOTE Credit card refunds may take up to 4 working days to appear on the clients statement.

 

Cancellation

Written requests for cancellation of an Order should be sent to:
Octopuss
40-44 Mark Anthony Drive, Dandenong South, VIC 3175 or phone 1300 072 691
 

 

Form of Refunds

A refund will be provided by the original means of payment. In cases of a credit card payment, the refund can only be processed against the original credit card used for the payment. In cases of finance, Octopuss shall inform the finance company of the cancellation.

Credit card refunds can take up to 5 working days to reach a card holders account.

 

Policy Variation

This policy may be changed from time to time by Octopuss at its sole discretion. This Refund Policy may be updated from time to time on this website with the applicable Refund Policy being that published on this website at the time of placing your Order.

 


 

In Queensland,all installation works cannot exceed $3300 (inc GST).